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CHILDLINE 1098 SERVICE » 1098 Events » Annual Review

Mumbai Childline Annual Review(2006-2007,Goa)


Mumbai CHILDLINE Annual Review (2006-2007) was held in Goa from 20th to 23rd March. All Mumbai CHILDLINE partners participated in the review; altogether 27 CHILDLINE staff attended the Annual review. The teams presented the activities of the previous year and discussed intervention cases, outreach activities, networking efforts, innovations, and challenges & learnings. Cases covered, ranged from shelter, medical conditions requiring close attention and care, abuse, restoration, rescue of child labourers, and even death. Team members specifically shared the challenges faced in some of the tough rescue and restoration cases.

Team shared their views and experience on networking & liasoning and the significance of strengthening relationship with the allied systems like the Government Railway Police, Railway Protection Force, labour Welfare, Department of Women and Child Development (DWCD), Shelter Homes, Child Welfare Committee (CWC), Hospitals, grass root level workers, station masters, ticket collectors, railway workers, private sector and other allied systems.

Challenges faced by the team were also shared. Some of the challenges faced by the team - non-co-operation from PCO booth owners, railway officials, and police; problems in finding shelters for children, especially for mentally challenged children and children with disabilities getting rejected from shelters and CWC, financial implications for residential care of children in after care post hospitalizations, hospital delays in providing treatment because treatment is free, shortage or no PCOs in some areas and problems of connectivity, huge workloads, sometimes in dangerous conditions, low salaries, and problems faced during rescue operations due to different age (14 or 18) specified under JJ Act and Child Labour Act.

he aspect that was strongly highlighted in the review was the need for training on topics such as JJ Act, Child Rights, communication, behaviours, the need for CHILDLINE identity cards, new and innovative ways of doing outreach and Open House and reaching out to new children. The team brainstormed on action plans for the next year and developed issue based actions plans related to Child Labour, Child Beggary and Child Substance Abuse. The review concluded with visits to scenic spots of North Goa, of course including the beautiful beaches. In the evening the team went on a cruise and enjoyed the Goan folk song and dance.